Support

How do I remove the ads?

Me → Remove ads is a one-time $14.99 that removes banners and full-screen ads; you can still choose to watch a rewarded video for a reward. Parlour Plus, a subscription, removes all ads and ad offers, along with unlimited hints and the rest. Either way the ads stop the moment the purchase goes through, including banners already on screen.

How do I report an ad?

Me → Report an ad opens an email to us with the ad network and ad unit filled in. Tell us what the ad showed, add a screenshot if you can, and we'll block it.

I paid and still see ads

That should never happen, and we treat it as a bug. First, open Settings and tap Restore purchases, signed in to the same Apple Account you paid with; if you bought through Family Sharing, make sure sharing is on for purchases. If an ad appears after that, email us with the date of purchase and the screen you saw it on.

How do I cancel Parlour Plus?

Subscriptions are managed by Apple: on your device go to Settings → your name → Subscriptions → Parlour Plus. You keep Plus until the end of the period you've paid for.

Can I move my games to a new device?

Games in progress, results and statistics are included in your device backup, so restore the new device from that backup. Your hint balance and progress also follow your Apple Account through iCloud. There is no account to sign in to.

Is Parlour suitable for children?

Parlour is rated 4+ and has no chat: players use preset emotes only. When iOS tells the app the player is under 13, Kid mode turns on by itself: there are no ads, no tracking prompt, nothing is sent to us or to advertising partners, and online play is limited to Game Center friends. Purchases go through Apple's Ask to Buy as usual.

How do I report a player?

From the match, open the player and choose Report. That opens Game Center's own report flow, which Apple handles.

Do you collect any of my data?

Your games stay on your device and in your own iCloud. From your second session Parlour shows ads, and the advertising partners receive technical information about your device to show and measure them; iOS asks you first before any of it can be used to track you. Ads aren't personalised unless you allow it (in the UK, the EU and Switzerland, only after you tap Allow), players under 18 never get personalised ads, and Me → Ad privacy choices changes your answer. Remove Ads stops banners and full-screen ads, and Plus stops all ads and ad offers. The only thing Parlour itself sends us is anonymous usage data (which features you use, and when something goes wrong), and only if you agree, or in the US unless you turn it off. Parlour Settings → Usage data turns it off or deletes it. None of this happens in Kid mode, which never starts the advertising code. See the privacy policy for the full detail, including each advertising partner and your choices.

Parlour privacy policy