Support

What does it cost?

Checking and previewing is free, as many times as you like. You pay only when you save a photo you're happy with: $9.99 for one photo, or $29.99 for 4 photo credits for your household (about $7.50 each). Each saved photo includes the digital file and a 4 × 6 in print sheet, and you can export it again any time. These are one-time purchases. There is no subscription.

I paid but my photo is still locked

Open Settings in Stillpass and tap Restore purchases, signed in to the same Apple Account you paid with. Unspent photo credits come back, and photos you've already saved stay unlocked. If something is still missing, email us with the date of purchase.

Will my photo pass the checks?

Stillpass checks your photo against the issuer's published size and composition rules and only crops and resizes it, which is what those rules ask for. The issuing office always makes the final decision, and Stillpass isn't affiliated with any government. If a photo is rejected, you can ask Apple for a refund at reportaproblem.apple.com, and we'd like to hear the reason given so we can improve the checks.

My country doesn't have a detailed guide

Every country is listed in the app. Sixteen photo types have detailed guides; for the rest, Stillpass offers the common 35 × 45 mm photo size that most countries use, so check that your form asks for that size.

Some photos can't be taken at home. Germany, Canada, Australia, India (when applying in India), Mexico, Brazil and Sweden need a photographer, a photo code from an approved provider or a photo taken at the office, and France needs a photo code for online applications. Stillpass says so in the app, so you don't pay for a photo you can't use.

How do I print the photos?

Export the print sheet. It's a standard 4 × 6 in (10 × 15 cm) photo print with several copies and cut marks. Print it at actual size, with no borders and no fit-to-page, at any photo counter or on glossy photo paper, then cut along the marks.

Stillpass keeps telling me to fix the background or the light

Stand about half a metre in front of a plain, light wall, facing a window or a soft lamp, so that light falls evenly on both sides of your face. Avoid overhead lights that cast shadows under your eyes, and keep patterned or coloured walls out of the frame.

How do friend codes work?

From version 1.0 (October 2026), Settings → Give 10% off gives you a personal code to share. A friend who enters it under "Have a friend's code?" on the purchase screen pays 10% less: $8.99 for one photo or $26.99 for 4 photos. You don't get a reward, and nobody needs an account: the code is stored on our server with a random ID, never your name or email. If the app can't reach our server, your friend simply sees the normal prices and can try the code again later.

Codes posted publicly are paused once they're used too often in a day, so share yours with people you know. Settings → Give 10% off → Delete my referral data removes your code and ID from our server; purchases made with it stay as anonymous sales.

Can I move my photos to a new device?

Yes. Saved photos are included in your device backup, so restore the new device from that backup. There is no account and no cloud sync.

Do you collect any of my data?

Your photos and your face stay on your device; nothing about them is ever uploaded. Version 1.0 sends nothing at all. From version 1.0.1 (October 2026), the only things Stillpass can send us are anonymous usage data (which features you use, and when something goes wrong), and only if you agree, or in the US unless you turn it off. Stillpass Settings → Usage data turns it off or deletes it. If you use a friend code, our server also keeps your code with a random ID and counts purchases made at the friend price; Settings → Give 10% off → Delete my referral data removes it. See the privacy policy for the full detail.

Stillpass privacy policy